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Glossary

EpicCare Link

Epic's web portal for outside organizations. A health system grants a community provider or agency read access to its own patients' charts in that system's Epic. One account per health system, approved by that system on its own timeline, and showing only what that system holds.

Also Epic Link, EpicCare Link portal

EpicCare Link is the most common way a home health or post-acute agency sees a hospital’s chart today, and the most commonly misunderstood. It is not a network and not a records service. It is a window a single health system opens into its own Epic installation for organizations it chooses, read-only, with the health system deciding who gets in, how long approval takes, and which parts of the chart are visible.

Three things follow for an agency:

  • One account per health system. An agency that admits patients from four systems applies to four, maintains four logins, and trains staff on four sets of rules. The systems’ own pages put approval at two to three weeks, with an ink-signed agreement.
  • Only that system’s record. The specialist the patient saw at a different system, the prior practice, the lab that is not that system’s lab: none of it is there. The portal is complete about the hospital and silent about everything else.
  • Looking, not receiving. The chart is on a screen. Getting a document into the agency’s own system means printing or downloading it, one patient at a time.

A network query is the alternative: one request that reaches every connected organization at once and returns their documents into the agency’s own record. EpicCare Link versus one network query sets out when each one wins.

Where it is defined

Vivlio for home healthThe face-to-face note, orders, discharge summary and medications, assembled before the first visit.

Talk to us

Start a conversation about your medical records

Send your details and the calendar opens right here. Book thirty minutes and we will walk a record through the view you would actually use, or skip the call and we will come back in writing.

  1. Send your detailsTwo minutes. Your organization, name, email and phone, and the time records cost you; the rest is optional and helps us reply with something specific.
  2. Pick a timeThirty minutes, live, over synthetic records in the shape your team works in. No slides, and no discovery call before the demo.

Who this is for, and who it is not

  • Coverage comes firstVivlio retrieves from providers, hospitals and health systems it can reach through national exchange networks and direct connections. Name the facilities your patients come from on the form and we check coverage before anyone spends thirty minutes on a demo.
  • You can say what the chasing costsThe form asks how many hours a week your team loses to chasing records. If nobody can put a number near it, the case for Vivlio is not there yet, and we would rather say so than sell you a demo.
  • Patients and files at volumeThis is built for intake that runs every day. For one record, once, your patient can request it from the provider directly, and that will be faster than going through us.
  • Treatment, with the paperwork doneProduction access needs an NPI, a declared purpose of use and a signed BAA. Nobody swipes a card onto live PHI.

If none of those describe you, say so in the last field and we will come back in writing instead of booking a call.

Or call sales directly at 404-777-5772

Step 1 of 2

Send us your details

Three to five is plenty. We check coverage for them before the call, so nobody finds out afterwards.

We use your details to reply about Vivlio. No lists, no sharing.